Service Operations Coordinator II – Drive Efficient Field Service

West Coast Energy Systems; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k)

Career growth

Employee discounts

Job summary

Energy Systems, a leader in industrial power solution sales, service, and rentals, seeks a Service Coordinator II for our Service Department. You’ll be the first point of contact for customers, manage service calls, job tracking, invoicing, and contract setup to ensure smooth workflows and high-quality service delivery.

In this role you’ll coordinate technicians, schedule maintenance, manage open work orders, and mentor Service Coordinator I teammates.

Qualifications

• High school diploma required; bachelor’s preferred in business or related field.
• Experience in service-related business strongly preferred.
• 5+ years in scheduling field technicians or customer service is a plus.

Responsibilities

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders, including updating customer portals as needed.
• Track jobs through completion and ensure proper invoicing of completed work.
• Process new contracts and renewals in the company’s electronic management system.
• Meet regularly with the service operations team to review priorities.
• Provide support to other Service departmental roles as needed.
• Participate in rotating on-call schedule (every 4-5 weeks) for emergencies.
• Mentor Service Coordinator I teammates.

Skills

Interpersonal skills

Time management

Customer service

Organizational skills

Education

High School Diploma

Bachelor's degree in Business

Diesel Technology or related discipline

Tools

FieldServio

SAP

Microsoft Excel

Outlook

Job description

Energy Systems, a leader in industrial power solution sales, service, and rentals, seeks a Service Coordinator II for our Service Department. You’ll be the first point of contact for customers, manage service calls, job tracking, invoicing, and contract setup to ensure smooth workflows and high-quality service delivery.

In this role you’ll coordinate technicians, schedule maintenance, manage open work orders, and mentor Service Coordinator I teammates.