Generator Service Operations Lead

West Coast Energy Systems; Stockton (CA); On-site; USD 72,000 - 85,000; Full time

Job summary

Energy Systems in the United States is seeking a Service Coordinator to manage field service scheduling for generator systems, ensuring timely work completion and strong customer satisfaction.

You will lead a team of coordinators, coordinate quotes and invoicing, monitor expenses, and ensure parts availability for successful job execution. A background in service operations and a related degree is preferred.

Qualifications

• Associates or Bachelors degree in related field (or equivalent experience).
• 1-2 years supervising a team in service operations or related fields.
• Experience with Generac equipment or similar power systems preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Knowledge of service parts and the service industry; basic mechanical/technical aptitude.
• Ability to manage multiple tasks and meet deadlines.
• Strong interpersonal and customer mediation skills.
• DOT Medical Card and ability to drive a heavy-duty truck.

Responsibilities

• Schedule and track field service work to maximize efficiency and satisfaction.
• Monitor task completion and coordinate with service supervisor team.
• Ensure jobs are completed on time and within quotes.
• Invoicing of completed work orders and monitoring GP goals.
• Obtain service quotes and communicate with customers.
• Quote service repairs and recommended steps.
• Weekly reporting of invoicing, receivables, and expenses.
• Maintain knowledge of generator system technology.
• Interact with customers to confirm appointments and quotes.
• Research and respond to customer disputes.
• Oversee startup scheduling in the branch.
• Ensure parts availability for service jobs.
• Lead and develop a team of Service Coordinators.
• Perform dispatch duties for field workforce.

Skills

Team leadership

Customer service

Time management

Interpersonal skills

Detail-oriented

Math skills

Microsoft Office

Communication

Education

Associates or Bachelors degree in related field

Bachelor's Degree in Business; Diesel Technology or related field

Tools

FieldServio

SAP

Job description

Energy Systems in the United States is seeking a Service Coordinator to manage field service scheduling for generator systems, ensuring timely work completion and strong customer satisfaction.

You will lead a team of coordinators, coordinate quotes and invoicing, monitor expenses, and ensure parts availability for successful job execution. A background in service operations and a related degree is preferred.