Service Coordination Specialist – Dispatch & Scheduling

Henry Schein; United States; Remote; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Job summary

Henry Schein in the United States seeks a Service Coordinator to act as the primary contact for field service requests, coordinating equipment service from intake to dispatch. You will prioritize emergencies, schedule visits, and communicate updates to customers, technicians, sales, and field management.

The role requires strong multi-tasking, time management, and exceptional communication skills, with experience handling high volumes of calls and emails in a fast-paced environment.

Qualifications

• Handles high-volume calls and emails daily.
• Maintains confidentiality and handles sensitive information.
• Prioritizes and schedules service visits.

Responsibilities

• Create work orders and dispatch technicians.
• Coordinate with sales, field management, and customers.
• Monitor service activity and provide updates.
• Assist in planning meetings and special projects.
• Respond to general inquiries and reroute as needed.

Skills

High-volume email & call management

Time management

Attention to detail

Customer service orientation

Team collaboration

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Henry Schein in the United States seeks a Service Coordinator to act as the primary contact for field service requests, coordinating equipment service from intake to dispatch. You will prioritize emergencies, schedule visits, and communicate updates to customers, technicians, sales, and field management.

The role requires strong multi-tasking, time management, and exceptional communication skills, with experience handling high volumes of calls and emails in a fast-paced environment.