Service Coordinator & Dispatch Specialist

Siemens; Lakewood (CO); On-site; USD 38,000 - 66,000; Full time

Job summary

Siemens is seeking a Service Coordinator/Dispatcher to coordinate onsite and remote service activities for customers in the Denver area. You will schedule resources, manage service requests, and act as the main point of contact to ensure customer expectations are met.

The role requires strong organizational and communication skills, experience with Microsoft Office and SAP, and legal authorization to work in the United States without sponsorship.

Qualifications

• High school diploma or GED is required.
• Organizational and interpersonal skills are essential.
• Ability to read and understand customer service contracts is required.
• Experience with Microsoft Office and business software (e.g., SAP).
• Verbal and written English communication skills are required.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Coordinate delivery of onsite and remote service activities from demand creation to delivery and close-out.
• Act as primary contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email and create service work orders.
• Schedule resources to support standard service agreements.
• Make decisions on scheduling and movement of resources and materials based on urgency and availability.
• Order and track parts and subcontractors for maintenance and service calls.
• Evaluate time-and-materials service orders for costs and scope; process invoices accordingly.
• Proactively follow up with customers after service completion to ensure satisfaction.

Skills

Organizational skills

Interpersonal skills

Contract comprehension

English communication

Authorization to work in US

Education

High school diploma or GED

Tools

Microsoft Office

SAP

Job description

Siemens is seeking a Service Coordinator/Dispatcher to coordinate onsite and remote service activities for customers in the Denver area. You will schedule resources, manage service requests, and act as the main point of contact to ensure customer expectations are met.

The role requires strong organizational and communication skills, experience with Microsoft Office and SAP, and legal authorization to work in the United States without sponsorship.