Service Coordination Specialist

Mallory Safety And Supply Llc; Portland (OR); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with employer match

Long-Term Disability

Job summary

Mallory Safety & Supply LLC is hiring a Service Coordinator to join our Technical Services team in Portland. This role acts as the hub between customers, technicians, repair partners, and internal teams to move repair and rental orders from initial request through invoicing.

The ideal candidate is highly customer-focused, organized, and capable of managing multiple priorities with strong communication. Mechanical familiarity is a plus but not required; in-person schedule Monday–Friday, with a

Qualifications

• Previous customer service, administrative, service coordination, order entry, or similar experience preferred.
• Ability to enter and maintain repair and rental orders accurately in company systems.
• Strong verbal and written communication skills and organization.

Responsibilities

• Provide friendly, responsive customer service by answering incoming phone calls and emails.
• Enter and maintain repair and rental orders accurately within company systems.
• Coordinate and schedule repairs with third-party service providers as needed.
• Prepare and send repair and service quotes to customers and follow up as appropriate.
• Log and track customer purchase orders and credit card information associated with repair work.
• Monitor the Service team's workflow and open orders to ensure work progresses and nothing is missed.
• Follow up on outstanding repairs, rentals, quotes, and customer requests to keep projects on schedule.
• Communicate status updates between customers, technicians, vendors, and internal teams.
• Maintain organized documentation related to service and repair orders.
• Identify delays or roadblocks and work with the team to resolve them.
• Balance independent responsibilities with supporting the broader Service team.

Skills

Customer service

Communication

Organization

Time-management

Multitasking

Team collaboration

English literacy

Job description

Mallory Safety & Supply LLC is hiring a Service Coordinator to join our Technical Services team in Portland. This role acts as the hub between customers, technicians, repair partners, and internal teams to move repair and rental orders from initial request through invoicing.

The ideal candidate is highly customer-focused, organized, and capable of managing multiple priorities with strong communication. Mechanical familiarity is a plus but not required; in-person schedule Monday–Friday, with a