Service Operations Coordinator

Curtis Power Solutions; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Monthly incentives

Advancement opportunities

Relocation options

Family-owned business

401k with match

EAP

Paid holidays

Disability & life insurance

Job summary

Curtis Power Solutions in Baltimore, MD is seeking a Service Coordinator to join the service team. The role requires strong organization, multi-tasking, and good customer communications. You will support the repair process and coordinate with field technicians.

The position offers competitive pay DOE, benefits, and opportunities for advancement within a long-established family-owned business.

Qualifications

• Must be organized with the ability to multi-task and possess strong customer and communication skills.

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including opening repair orders, coordinating with field technicians, communicating repair costs & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Maintain open communication with field technicians, management team and customers regarding job status
• This position requires occasional driving

Job description

Curtis Power Solutions in Baltimore, MD is seeking a Service Coordinator to join the service team. The role requires strong organization, multi-tasking, and good customer communications. You will support the repair process and coordinate with field technicians.

The position offers competitive pay DOE, benefits, and opportunities for advancement within a long-established family-owned business.