Service Coordinator

Envera Systems; Sarasota (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in security systems is looking for a dedicated Service Coordinator to join their dynamic team. This role involves managing daily workloads, ensuring efficient scheduling, and fostering positive customer experiences. The ideal candidate will excel in communication, organization, and multitasking, thriving in a fast-paced environment. With responsibilities ranging from creating work orders to coordinating with technicians and managing inventory, this position offers a unique opportunity to contribute to a vital service operation. If you're ready to take on a rewarding challenge in a supportive team atmosphere, this is the role for you.

Qualifications

• Minimum 3 years' experience in a related position or field.
• Experience with service management/tracking software is a plus.

Responsibilities

• Ensure timely and efficient scheduling of technician routes.
• Create work orders based on phone calls and emails.
• Handle phone calls and emails professionally.

Skills

Route planning experience

Excellent oral and written communication

Proficiency in Microsoft Office Suite

Detail-oriented

Strong organizational skills

Ability to work independently

Experience in fast-paced environments

Education

3 years' experience in a related position

Knowledge of CCTV, Access Control, and Intrusion Systems

Experience with service management/tracking software

Tools

Salesforce

Microsoft Office Suite

Job description

Job Title: Service Coordinator

Description:

The Service Coordinator's role is to manage the daily workload of work orders through planning and coordination of labor, parts, materials, tools, and equipment. We are seeking a talented and hardworking individual to join our cross-functional team. The primary responsibility is to foster positive experiences for our existing customer base by promptly, efficiently, and courteously handling all service calls and repair requests.

Responsibilities:

1. Ensure timely and efficient scheduling of technician routes.
2. Create work orders for technicians based on phone calls, emails, and Salesforce cases.
3. Review and close work orders according to internal guidelines.
4. Handle phone calls and emails professionally, adhering to operational agreements.
5. Reconcile monthly inventory.
6. Review invoices for proper cost and labor allocations.
7. Order, fulfill, and ship security credentials.
8. Develop, track, and report departmental metrics.
9. Prepare quotes and proposals for major repair projects.
10. Process and approve invoices from subcontractors.
11. Participate in cross-departmental teams and committees.
12. Perform special projects and other duties as assigned.
13. Plan and schedule preventative maintenance and RMA work.
14. Ensure technician end-of-call reports are completed and submitted promptly.
15. Coordinate equipment needs with the Warehouse Manager.

Skills & Qualifications:

1. Route planning experience in a service technician environment.
2. Excellent oral and written communication skills.
3. Proficiency in Microsoft Office Suite and web-based programs.
4. Detail-oriented with strong organizational skills.
5. Ability to work independently and manage time effectively.
6. Experience working in fast-paced environments with changing priorities.

Education & Experience:

1. Minimum 3 years' experience in a related position or field.
2. Knowledge of CCTV, Access Control, and Intrusion Systems is a plus.
3. Experience with service management/tracking software is a plus.

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Supply Chain, Administrative
• Industries: Security Systems Services, Security and Investigations, Facilities Services