Customer Experience & Repair Coordination Specialist

Ryder Supply Chain Solutions; Monroe (LA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder Supply Chain Solutions in Monroe, LA seeks a Customer Service Coordinator to support shop management with timely customer communications, scheduling, and maintenance file management. You will coordinate with rental counters, plan preventative maintenance, and assist with repair orders and cost containment.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment, with responsibilities across parts, invoicing, and administrative tasks.

Qualifications

• HS Diploma/GED required.
• 3+ years of customer service with issue resolution experience.
• Strong computer skills including spreadsheets and word processing.

Responsibilities

• Support shop management through timely customer communications and scheduling.
• Assist with cost savings and customer retention.
• Manage maintenance file, repairs, and work orders; coordinate with rental and repair vendors.

Skills

Customer service

Issue resolution

Computer skills

Education

HS Diploma/GED

Job description

Ryder Supply Chain Solutions in Monroe, LA seeks a Customer Service Coordinator to support shop management with timely customer communications, scheduling, and maintenance file management. You will coordinate with rental counters, plan preventative maintenance, and assist with repair orders and cost containment.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment, with responsibilities across parts, invoicing, and administrative tasks.