SERVICE TECHNICIAN COORDINATOR

Mallory Safety And Supply Llc; Portland (OR); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with employer match

Long-Term Disability

Job summary

Mallory Safety & Supply LLC is hiring a Service Coordinator to join our Technical Services team in Portland. This role acts as the hub between customers, technicians, repair partners, and internal teams to move repair and rental orders from initial request through invoicing.

The ideal candidate is highly customer-focused, organized, and capable of managing multiple priorities with strong communication. Mechanical familiarity is a plus but not required; in-person schedule Monday–Friday, with a

Qualifications

• Previous customer service, administrative, service coordination, order entry, or similar experience preferred.
• Ability to enter and maintain repair and rental orders accurately in company systems.
• Strong verbal and written communication skills and organization.

Responsibilities

• Provide friendly, responsive customer service by answering incoming phone calls and emails.
• Enter and maintain repair and rental orders accurately within company systems.
• Coordinate and schedule repairs with third-party service providers as needed.
• Prepare and send repair and service quotes to customers and follow up as appropriate.
• Log and track customer purchase orders and credit card information associated with repair work.
• Monitor the Service team's workflow and open orders to ensure work progresses and nothing is missed.
• Follow up on outstanding repairs, rentals, quotes, and customer requests to keep projects on schedule.
• Communicate status updates between customers, technicians, vendors, and internal teams.
• Maintain organized documentation related to service and repair orders.
• Identify delays or roadblocks and work with the team to resolve them.
• Balance independent responsibilities with supporting the broader Service team.

Skills

Customer service

Communication

Organization

Time-management

Multitasking

Team collaboration

English literacy

Job description

Why Choose Mallory?For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency, along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best-in-class solutions. This energy has fueled significant growth, leading us to quadruple in size over the last 20 years. Today, we are one of the largest independently owned safety distribution companies in the country, with 35+ locations and more than 600 employees.Mallory Safety & Supply has always been a family-owned and privately held business. Our business model is customer-focused, and we thrive by providing basic service brilliance! We offer a casual work environment, professional development, and opportunities for advancement. Our 33 core values guide our intentional, employee-centric company culture, and we are looking for dedicated, motivated, and smart team members to grow with us.Mallory Safety & Supply is hiring a Service Coordinator to join our growing Technical Services team!Our Service team keeps a lot of moving pieces in motion, and our Service Coordinator plays a critical role in making sure nothing falls through the cracks. This position serves as the organizational hub between our customers, technicians, third-party repair partners, and internal teams, helping move repair and rental orders from the initial customer request all the way through completion and invoicing.On any given day, you may be answering customer calls and emails, entering repair or rental orders, coordinating third-party repairs, preparing quotes, tracking purchase orders and credit card payments, or following up on open work to make sure it keeps moving forward.The right person for this role is the magician behind the curtain — someone who enjoys keeping things organized, communicating with different people, and making sure all the details come together behind the scenes. You'll have plenty of independence in managing your responsibilities, but you'll also work closely with the larger Service team to provide excellent support to our customers.We're looking for someone who is highly customer-focused, organized, communicative, and comfortable managing multiple priorities at once. Mechanical experience isn't required, but some familiarity with mechanical equipment, repairs, tools, or a service environment would be a definite plus!Schedule: This is a fully in-person position, Monday through Friday, 7:30 AM–4:30 PM.Here are the benefits that Mallory Safety & Supply can offer:Medical, Dental, and Vision Insurance401(k) with employer matchEmployer-paid Long-Term DisabilityVoluntary Term Life, Accident, and Disability InsuranceEmployee Assistance Program with additional benefits such as financial wellness and planning10 hours of paid time off per month to start (15 days a year)7 paid holidays throughout the yearYearly appraisal and bi-annual reviewsEmployee discounts and Mallory swagCertifications and continued job development opportunitiesOpportunities for promotion and growthMonday through Friday dependable schedule — no nights or weekends!A positive company culture — check out our website for more information on The Mallory Way!Here is how you can make an impact as a Service Coordinator:Provide friendly, responsive customer service by answering incoming phone calls and emailsEnter and maintain repair and rental orders accurately within company systemsCoordinate and schedule repairs with third-party service providers as neededPrepare and send repair and service quotes to customers and follow up as appropriateLog and track customer purchase orders and credit card information associated with repair workMonitor the Service team's workflow and open orders to make sure work continues moving forward and nothing gets overlookedFollow up on outstanding repairs, rentals, quotes, and customer requests to help keep projects on scheduleMonitor completed work to ensure orders are closed and invoiced accurately and in a timely mannerCommunicate status updates and coordinate information between customers, technicians, third-party vendors, and internal Mallory teamsMaintain organized and accurate documentation related to service and repair ordersIdentify delays, missing information, or other roadblocks and proactively work with the appropriate team members to resolve themBalance independent responsibilities with supporting the broader Service team as priorities change throughout the dayHere is what we are looking for in a Service Coordinator:Previous customer service, administrative, service coordination, order entry, or similar experience preferredExcellent customer service skills and a genuine desire to help customersStrong verbal and written communication skillsExcellent organization and time-management skillsAbility to manage multiple open orders, requests, and priorities without losing track of the detailsA proactive mindset — you don't wait for someone else to notice when something needs attentionAbility to work semi-independently while also collaborating effectively as part of a teamStrong follow-through and a sense of ownership over assigned responsibilitiesComfortable communicating with customers, vendors, technicians, and internal team membersAbility to learn and navigate order-entry and business softwareMechanical familiarity or previous experience around equipment, tools, repairs, rentals, or a service department is a plus, but not requiredAbility to read and write in EnglishHiring great people is the most important thing we do. If you're customer-focused, organized, dependable, and take pride in being the person who keeps everything moving behind the scenes, we offer an environment where you can make an impact and grow with our team.Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or any other status protected by applicable law. Veterans are encouraged to apply!