Fleet Maintenance Scheduler & Customer Liaison

Penske; Portland (OR); On-site; USD 36,000 - 44,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator in Portland, OR. The role focuses on scheduling preventive maintenance, coordinating outside repairs, and managing the shop work plan to maximize productivity and customer satisfaction.

Responsibilities include workforce planning, customer communications, parts availability, vendor accountability, and adherence to safety policies. 2+ years in service scheduling and admin roles are preferred, with a potential travel component.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers for maintenance updates, scheduling changes, billing concerns or issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Service administration

Education

High School diploma or equivalent

Associates/Bachelors preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske is seeking a Customer Service Coordinator in Portland, OR. The role focuses on scheduling preventive maintenance, coordinating outside repairs, and managing the shop work plan to maximize productivity and customer satisfaction.

Responsibilities include workforce planning, customer communications, parts availability, vendor accountability, and adherence to safety policies. 2+ years in service scheduling and admin roles are preferred, with a potential travel component.