Service Coordination Dispatcher | Front‑Line Support

Express Employment Professionals - Cincinnati East; Kalispell (MT); On-site; USD 28,000 - 40,000; Full time

Job summary

Express Employment Professionals is seeking a Dispatcher / Front-Line Service Representative in Kalispell, MT. The role serves as the central hub between customers, technicians, and the operations team, coordinating schedules and solving problems to ensure smooth service delivery.

The ideal candidate communicates clearly, stays organized, and delivers exceptional customer service throughout every step of the appointment—from initial phone call to completion.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching, scheduling, or customer service preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Receive, document, and manage incoming service calls.
• Schedule, coordinate, and confirm service appointments with customers.
• Communicate appointment details and updates to technicians and customers.
• Coordinate technician schedules, routes, and availability to maximize efficiency.
• Provide timely and accurate information to customers regarding service appointments.
• Perform general clerical and administrative duties, including data entry and record maintenance.
• Work closely with the operations team to ensure smooth daily workflow and service delivery.
• Maintain professionalism and excellent customer service when handling phone calls and inquiries.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Team coordination

Education

High School Diploma or equivalent

Tools

Scheduling software

Phone systems

Data entry software

Job description

Express Employment Professionals is seeking a Dispatcher / Front-Line Service Representative in Kalispell, MT. The role serves as the central hub between customers, technicians, and the operations team, coordinating schedules and solving problems to ensure smooth service delivery.

The ideal candidate communicates clearly, stays organized, and delivers exceptional customer service throughout every step of the appointment—from initial phone call to completion.