Dispatcher/Front-Line Service Representative

Express Employment Professionals - Cincinnati East; Kalispell (MT); On-site; USD 28,000 - 40,000; Full time

Job summary

Express Employment Professionals is seeking a Dispatcher / Front-Line Service Representative in Kalispell, MT. The role serves as the central hub between customers, technicians, and the operations team, coordinating schedules and solving problems to ensure smooth service delivery.

The ideal candidate communicates clearly, stays organized, and delivers exceptional customer service throughout every step of the appointment—from initial phone call to completion.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching, scheduling, or customer service preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Receive, document, and manage incoming service calls.
• Schedule, coordinate, and confirm service appointments with customers.
• Communicate appointment details and updates to technicians and customers.
• Coordinate technician schedules, routes, and availability to maximize efficiency.
• Provide timely and accurate information to customers regarding service appointments.
• Perform general clerical and administrative duties, including data entry and record maintenance.
• Work closely with the operations team to ensure smooth daily workflow and service delivery.
• Maintain professionalism and excellent customer service when handling phone calls and inquiries.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Team coordination

Education

High School Diploma or equivalent

Tools

Scheduling software

Phone systems

Data entry software

Job description

Dispatcher / Front-Line Service Representative

Express Employment Professionals is hiring a Dispatcher / Front-Line Service Representative for a local client!

Are you organized, customer-focused, and able to manage multiple priorities in a fast-paced environment? We are seeking a Dispatcher / Front-Line Service Representative to serve as the central communication hub between customers, technicians, and the operations team. This is an excellent opportunity for someone who enjoys problem-solving, coordinating schedules, and providing exceptional customer service.

Pay: $25.00 per hour
Schedule: Monday-Friday, 8:00 AM - 5:30 PM

Job Responsibilities

• Receive, document, and manage incoming service calls.
• Schedule, coordinate, and confirm service appointments with customers.
• Communicate appointment details and updates to technicians and customers.
• Coordinate technician schedules, routes, and availability to maximize efficiency.
• Provide timely and accurate information to customers regarding service appointments.
• Perform general clerical and administrative duties, including data entry and record maintenance.
• Work closely with the operations team to ensure smooth daily workflow and service delivery.
• Maintain professionalism and excellent customer service when handling phone calls and inquiries.

Qualifications

• Strong customer service and communication skills.
• Ability to remain calm, professional, and composed while handling phone calls and changing priorities.
• Detail-oriented with excellent organizational and multitasking abilities.
• Comfortable working with computers, phone systems, and scheduling software.
• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• Ability to collaborate effectively with office staff and field technicians.
• High School Diploma or equivalent required.
• Ability to lift up to 30 lbs. as needed.

What We're Looking For

The ideal candidate is a strong communicator who thrives in a busy office environment. You enjoy keeping schedules organized, solving problems, and ensuring customers receive a positive service experience from the first phone call to the completion of their appointment.