Service Dispatch & Operations Coordinator

Express Employment Professionals - Cincinnati East; Rogers (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Service Department Dispatcher. This role entails receiving service requests from customers and dispatching technicians via phone, text, and email.

You will also coordinate project turnovers, warranty calls, and support technicians with parts sourcing. Responsibilities include providing administrative support, setting up service calls, and handling service billing.

Qualifications

• Proficiency in Microsoft Office is required.
• Foundation software experience is preferred.
• Candidates should possess strong phone and customer service skills.

Responsibilities

• Receive service requests and dispatch technicians.
• Coordinate project turnovers and training schedules.
• Support technicians with inventory and part sourcing.
• Provide administrative support and maintain job lists.
• Handle online parts ordering and service billing.

Skills

Microsoft Office proficiency

Foundation software experience

Customer service skills

Organization skills

Multitasking ability

Detail-oriented

Job description

Express Employment Professionals - Cincinnati East is seeking a Service Department Dispatcher. This role entails receiving service requests from customers and dispatching technicians via phone, text, and email.

You will also coordinate project turnovers, warranty calls, and support technicians with parts sourcing. Responsibilities include providing administrative support, setting up service calls, and handling service billing.