Service Coordination & Dispatch Specialist

Sciens Building Solutions; Poway (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) matching

Short-term disability

Long-term disability

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Career development

Job summary

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The role schedules preventative maintenance inspections and emergency calls, fields customer inquiries, analyzes issues, and coordinates with technicians to determine the best course of action.

You will need strong organizational skills and 2–5 years in customer service, plus proficiency with MS Office.

Qualifications

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Sound decision-making skills and practical judgment.
• Ability to encourage and motivate people with positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Answer calls from customers; dispatch technicians as required and follow up to ensure resolution.
• Generate and monitor internal and external service communications and review work orders for accuracy.
• Assist with pricing of labor and materials per contract.
• Prepare subcontract work orders for invoicing, including test reports and quotes.
• Track and quote deficiencies.
• Update and maintain all customer information across databases.
• Dispatch technicians based on site requirements and maintain schedules.
• Prepare and process work orders and invoices; obtain purchase orders as needed.
• Provide timely information to customers and follow up on inquiries.
• Prepare purchase requisitions for purchasing.
• Coordinate service requirements with other departments to ensure service excellence.
• Provide accurate information to Accounting for one-day billing processing.

Skills

Customer service

Organizational skills

Multitasking

Communication

Problem solving

Microsoft Office

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The role schedules preventative maintenance inspections and emergency calls, fields customer inquiries, analyzes issues, and coordinates with technicians to determine the best course of action.

You will need strong organizational skills and 2–5 years in customer service, plus proficiency with MS Office.