Service Coordination & Dispatch Specialist

Southland Industries; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays and personal time

Training and professional memberships

Wellness benefits

Job summary

Southland Industries in Las Vegas, NV seeks an administrative professional to support the Service Team, answer inquiries, assign and dispatch technicians, process work orders and billing. You will coordinate materials, subcontractors, and equipment, generate reports, help with onboarding, and contribute to accounts receivable and customer satisfaction programs.

Candidates should have a high school diploma or GED, 2+ years experience, strong communication and detail-oriented skills, and

Qualifications

• Minimum high school diploma or GED.
• Associate degree (AA) preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Good Excel and Word skills.

Responsibilities

• Serve as primary contact for assigned teams’ customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Excel

Word

Education

High school diploma or GED

AA degree preferred

Tools

Excel

Word

Job description

Southland Industries in Las Vegas, NV seeks an administrative professional to support the Service Team, answer inquiries, assign and dispatch technicians, process work orders and billing. You will coordinate materials, subcontractors, and equipment, generate reports, help with onboarding, and contribute to accounts receivable and customer satisfaction programs.

Candidates should have a high school diploma or GED, 2+ years experience, strong communication and detail-oriented skills, and