Field Services Dispatch & Operations Coordinator

RealREPP; Las Vegas (NV); On-site; USD 55,000 - 65,000; Full time

Job summary

RealREPP in Las Vegas, NV, is seeking a Service Coordinator to communicate with Field Technicians and dispatch and schedule jobs, coordinate materials and subcontractors, and support project managers.

You will manage work orders, assist with invoicing, generate reports, maintain customer accounts for billing, and contribute to accounts receivable and client satisfaction initiatives. Proficiency with Excel and COINS ERP is a plus.

Qualifications

• Minimum high school diploma or GED.
• AA degree preferred but not required.
• 2+ years related experience and/or training; or equivalent combination of education and experience.
• Experience with COINS ERP a plus.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Manage work order documents and project invoicing (A/P).
• Provide labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinate materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system.
• Dispatch and coordinate Field Technicians as needed; facilitate onboarding as required.
• Research and resolve expenses and reports discrepancies.
• Update and retain customer account information related to billing conditions, tax status, invoice approval contacts, billing addresses and rates; prepare execution plans for technician schedules.
• Partners with team on accounts receivable and Customer Satisfaction initiatives.

Skills

Dispatch coordination

Customer service

Excel

Written communication

Multitasking

COINS ERP

Education

High school diploma or GED

AA degree preferred

Tools

COINS ERP

Job description

RealREPP in Las Vegas, NV, is seeking a Service Coordinator to communicate with Field Technicians and dispatch and schedule jobs, coordinate materials and subcontractors, and support project managers.

You will manage work orders, assist with invoicing, generate reports, maintain customer accounts for billing, and contribute to accounts receivable and client satisfaction initiatives. Proficiency with Excel and COINS ERP is a plus.