Service Operations & Dispatch Coordinator

Page Mechanical Group, Inc.; Wilson, Northern (NC, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking a Service Coordinator/Dispatch role to provide scheduling, communication and support for the service department.

The role emphasizes problem solving, follow-through and a positive attitude as you dispatch emergency requests and ongoing maintenance work in shop and field. Essential duties include answering calls, scheduling work, tracking progress and maintaining accurate work orders, while collaborating with parts and sales teams to ensure customer

Qualifications

• High school diploma or GED; college or trade school is a plus.
• Proficient with computer software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and detail orientation.
• Basic math skills.
• Ability to perform duties with urgency and accuracy.
• Ability to work with minimal supervision.
• Excellent organizational skills.

Responsibilities

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customer scheduling of work.
• Track progress, check repair status of Technicians to ensure timely servicing.
• Schedule, assign work to Field and Shop Service Technicians.
• Opens and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assist in time card entries, reviewing, closing and invoicing work orders.
• Maintain customer files.
• Manage daily KPI’s and P&L’s.
• Work with parts and sales managers to create a customer friendly environment.
• Communicate with the credit department to ensure financial needs are met.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Perform related duties as assigned.

Skills

Scheduling

Customer communication

Problem solving

Time management

Organizational skills

Detail oriented

Work under pressure

Office software

Education

High school diploma or GED

Tools

Word

Excel

Job description

Page Mechanical Group, Inc. is seeking a Service Coordinator/Dispatch role to provide scheduling, communication and support for the service department.

The role emphasizes problem solving, follow-through and a positive attitude as you dispatch emergency requests and ongoing maintenance work in shop and field. Essential duties include answering calls, scheduling work, tracking progress and maintaining accurate work orders, while collaborating with parts and sales teams to ensure customer