Service Coordinator: Dispatch, Tech Support & Customer Care

Material-Handling-Inc; Chattanooga (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental Insurance

Voluntary Vision Insurance

Company-Paid Life Insurance

Additional Life Insurance Options

Short & Long-Term Disability

401(k) with Employer Match

Paid Time Off

Job summary

Material Handling Inc. is seeking a Service Coordinator to thrive in a fast-paced environment where organization, communication, and execution are critical to success.

This role supports technicians, customers, and internal teams to keep service operations running smoothly. You will manage service schedules, document activity, and ensure timely follow-up on quotes and repairs while maintaining accurate records in company systems.

Qualifications

• High school diploma, GED, or technical school preferred.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
• Excellent verbal and written communication skills.
• Strong math and computer skills with attention to detail.
• Experience with service scheduling or dispatch software is highly preferred.

Responsibilities

• Coordinate incoming service requests and dispatch technicians to customer locations.
• Schedule and prioritize service work to maximize technician productivity and customer satisfaction.
• Maintain daily technician activity records, labor entries, and service documentation.
• Process purchase orders and manage subcontracted service work.
• Create and maintain user accounts within Tinnacity and process internal purchase orders.
• Follow up on quoted repair work to support customer approvals and service completion.
• Process and manage warranty claims accurately and efficiently.
• Review Tinnacity errors, research discrepancies, and take corrective action.
• Communicate proactively with customers regarding scheduling, service updates, and repair status.
• Work closely with Service Managers, technicians, Parts, and other departments to ensure exceptional customer service.
• Maintain accurate records and ensure service information is current within company systems.

Skills

Organizational skills

Communication

Time management

Attention to detail

Customer service

Problem solving

Education

High school diploma

Tools

Dispatch software

Service scheduling software

Job description

Material Handling Inc. is seeking a Service Coordinator to thrive in a fast-paced environment where organization, communication, and execution are critical to success.

This role supports technicians, customers, and internal teams to keep service operations running smoothly. You will manage service schedules, document activity, and ensure timely follow-up on quotes and repairs while maintaining accurate records in company systems.