Service Coordination & Dispatch Specialist

Dowling Corporation; Hampton (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dowling Corporation in New Hampshire seeks a Service Coordinator to organize daily service operations, dispatch technicians, and support purchasing. The role oversees service requests from intake to completion and ensures clear communication with customers, technicians, vendors, and office staff.

You will schedule work based on priority, assign personnel by skill and location, and maintain accurate job notes and paperwork.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer systems, scheduling software, and Microsoft Office.
• Ability to work effectively with customers, technicians, vendors, and office staff.

Responsibilities

• Coordinate with office staff and field personnel to ensure efficient service delivery and successful job completion.
• Receive and respond to incoming calls, dispatch line inquiries, and customer requests in a timely and professional manner.
• Monitor after-hours messages, on-call requests, and incoming emails.
• Create, schedule, and manage service calls based on customer needs, urgency, and priority.
• Assign technicians based on skill set, availability, location, and workload.
• Maintain and update the dispatch board with accurate job status and next steps.
• Serve as the primary point of contact for technician check-in and check-out procedures.
• Monitor technician progress and communicate updates throughout the day.
• Maintain accurate job notes, labor hours, equipment needs, and customer communications.
• Coordinate special equipment needs such as lifts, cranes, and other jobsite requirements.
• Support scheduling of maintenance work, service calls, and small project work.
• Coordinate company vehicle usage, including fleet assignments and spare units.
• Schedule meetings, training sessions, and operational activities as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Office

Service management software

Job description

Dowling Corporation in New Hampshire seeks a Service Coordinator to organize daily service operations, dispatch technicians, and support purchasing. The role oversees service requests from intake to completion and ensures clear communication with customers, technicians, vendors, and office staff.

You will schedule work based on priority, assign personnel by skill and location, and maintain accurate job notes and paperwork.