Field Service Dispatch Specialist

Capstone Mechanical, LP.; Montague (MA); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Capstone Mechanical, LP. in Massachusetts seeks a Service Coordinator to schedule and dispatch technicians for service, maintenance, or emergency repairs and to serve as a liaison between customers and the company.

You will manage daily run schedules, communicate work orders, coordinate tools and inventory, and ensure customer needs are met with a professional office environment. 1–2 years dispatching experience required.

Qualificações

• Strong organizational skills and attention to detail.
• Solid communication skills, both verbal and written.

Responsabilidades

• Serve as the initial point of contact for escalated issues.
• Receive customer service calls, schedule and dispatch technicians to appropriate locations.
• Communicate with customers, technicians, coworkers, and supervisors to relay work orders, updates, and service status, and to address questions, problems, or service requests.
• Prepare and manage daily work and run schedules; monitor technician locations and utilization to coordinate service.
• Identify optimal itineraries based on customer and equipment knowledge; advise technicians of traffic, construction, weather, or other hazards.
• Receive, document, and track customer purchase orders; resolve related issues.
• Confirm time, verify materials, and submit for billing once matched to biller.
• Record customer requests and services performed; manage the unbilled hours report.
• Coordinate tools and inventory needed for technicians to complete service orders.
• Perform administrative duties, including returning parts for credit and labeling incoming equipment or parts for service and construction departments.
• Other duties as assigned.

Conhecimentos

Organizational skills

Attention to detail

Communication skills

Formação académica

High School Diploma (or GED or High School Equivalence Certificate)

Descrição da oferta de emprego

Capstone Mechanical, LP. in Massachusetts seeks a Service Coordinator to schedule and dispatch technicians for service, maintenance, or emergency repairs and to serve as a liaison between customers and the company.

You will manage daily run schedules, communicate work orders, coordinate tools and inventory, and ensure customer needs are met with a professional office environment. 1–2 years dispatching experience required.