Service Coordinator 2

Convergint; Columbia (MD); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Holidays

Life insurance & Disability Plan

Tuition reimbursement

Job summary

Convergint is seeking a full-time Service Coordinator to join our culture. You will handle incoming customer service calls professionally, respond promptly, and coordinate service with technicians and customers to ensure satisfaction.

You bring 3-5 years in call center, dispatch, or administrative roles; strong Excel, Outlook, Word skills; and a college degree or equivalent. Convergint offers holidays, medical plan, 401K, and a collaborative environment.

Qualifications

• Proven experience in customer service or call center environments.
• Experience coordinating with technicians or field staff is a plus.
• Strong organizational and multitasking skills.

Responsibilities

• Answer, respond to, and resolve incoming customer service calls in a timely, professional manner.
• Coordinate service with technicians, subcontractors, and customers within designated locations.
• May lead coordinating efforts for tasks while not acting as a supervisor.
• Perform additional duties as required.

Skills

Customer service

Call center

Dispatch

Administrative

Education

College degree or trade school

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.
Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.
• Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
• May act as a lead, coordinating the work of others, but not a supervisor.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent ability to facilitate a collaborative working environment for customers and team members.

Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements Education: College degree, trade school or equivalent experience
Minimum Experience: 3-5 years call center, dispatch, or administrative experience
Preferred Experience: (but not required):

• Experience in construction industry, automation, or similar environment

Convergint is an Equal Opportunity Employer.
The anticipated compensation of this position is $30 - $35 per hour.
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.