Service Contract Administrator

Southland Industries, Inc.; Schertz (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Annual bonus

Life insurance

Disability insurance

FSA

Paid parental leave

Holidays & PTO

Training & memberships

Wellness benefits

Job summary

Southland Industries is seeking an Administrative Support for service contract administration. You will enter contracts, update customer accounts, and coordinate tasks and materials. You will monitor schedules, ensure compliance with terms, and handle invoicing and collections with a focus on timely communication with customers.

As part of a 100% employee-owned company, we offer a comprehensive benefits package and a culture that values development, equity, and teamwork.

Qualifications

• Two years of relevant experience in service contract administration.
• Knowledge of service processes and documentation standards.
• Strong verbal and written communication, and customer service skills.
• Proficient with Microsoft Office and data entry accuracy.

Responsibilities

• Enters service contracts into system and updates customer accounts.
• Schedules tasks, follows up on tickets, and coordinates materials or subcontracts.
• Monitors schedule, reports progress, and sends out completed work reports.
• Ensures contract terms are met and communicates with customers to resolve issues.
• Prepares and distributes invoices, monitors payments, and assists collections.
• Supports renewal process and communicates upcoming renewals.

Skills

Customer service

Verbal & written communication

Organizational skills

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Provides administrative support relevant to service contract administration. Interacts effectively and respectfully with customers.

• Enters service contracts into system. Ensures each customer’s account information is correctly updated and entered.
• Schedules and documents tasks for assigned service contracts. Follows up on recommendations and ticket completion, coordinates any purchased materials or subcontracts as required.
• Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely basis.
• Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
• Ensures that records and systems are updated, and contract agreements are filed properly.
• Prepares and distributes invoices to customers on a timely basis. Monitors customer accounts for payment and assist with collection of payment as needed.
• Responds to customer inquiries or concerns. Resolves or escalates as appropriate.
• Supports contract renewal process. Communicates upcoming renewals and document renewals.
• Performs additional tasks in support of the service administration team as needed.

Qualifications

• High School Diploma or equivalent
• Two (2) years of relevant experience
• Knowledge of service process
• Good organizational skills and attention to details
• Good verbal and written communication skills
• Good customer service skills and ability to resolve issues
• Proficient in Microsoft Office

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued,

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement:

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be establishedafter a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).