Service Contract Specialist – Renewals & Quotes

World-Wide-Technology; United States; Remote; USD 61.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing benefits

401k with company matching

PTO and holidays

Tuition reimbursement

Zusammenfassung

World Wide Technology (WWT) is seeking a Contract Specialist Services professional to own service contract management, renewals, and reporting in our Sales Operations Service Contract & Licensing Operations team. You’ll collaborate with Inside Sales, Procurement, and account teams to ensure on‑time quotes and accurate order setup, contributing to overall business success.

Ideal candidates have 1–3 years in tech vendor relationships, strong process knowledge, and a proactive, team‑oriented

Qualifikationen

• A combination of education, training and experience may be considered in lieu of a degree.
• 1-3 years of technology vendor relationship development experience preferred.
• Demonstrated relatable business process experience preferred.
• A subject matter expert in technology partner processes a plus.
• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry.
• Ability to prioritize and perform work in required time frames.
• Capability to multi‑task and adapt to change.
• Ability to communicate effectively and in a timely manner.
• Strong Organizational Skills.
• Detail Oriented and Critical Thinker.
• A willingness to do whatever it takes to get the job done.
• Proactive attitude and work ethic.
• Must be a team player.
• Ability to work independently and/or on a team with minimal supervision.

Aufgaben

• Builds and maintains strong working relationships with WWT account teams and internal operations.
• Assists the WWT business units with identifying and quoting OEM service contract renewals.
• Maintains expertise of the baseline processes pertaining to Quoting and Service Contract Management.
• Maintains proficiency in the use of OEM and WWT Service Contract Tools.
• Maintains good organizational skills to keep details organized for each account in the Customer Profiles (deal id's, discounts, proper end‑user information, contacts, co‑term dates, contract numbers, standards).
• Runs and maintains reports as necessary for our customers for their OEM service contracts.
• Works to ensure renewals are quoted in a proactive manner (90‑120 days prior to expiration) to ensure positive impact in our metrics with on‑time bookings.
• Provides Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Serves as a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools.
• Brings new insight and possible improvements to the SCLO team's success.

Kenntnisse

Vendor relationships

Business process experience

OEM service offerings

Learning mindset

Time management

Multi-tasking

Communication skills

Organizational skills

Attention to detail

Proactive attitude

Team player

Tools

Service Contract Tools

OEM tools

Jobbeschreibung

World Wide Technology (WWT) is seeking a Contract Specialist Services professional to own service contract management, renewals, and reporting in our Sales Operations Service Contract & Licensing Operations team. You’ll collaborate with Inside Sales, Procurement, and account teams to ensure on‑time quotes and accurate order setup, contributing to overall business success.

Ideal candidates have 1–3 years in tech vendor relationships, strong process knowledge, and a proactive, team‑oriented