Service Contract & Billing Specialist

Kelly; Brea (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Transit spending account

Paid holidays

Retirement savings plan

Short-term disability

Job summary

Kelly is seeking an Administrative Assistant I to support contract administration, invoicing, and CRM data tasks in a fast-paced manufacturing environment in Brea, CA. The role emphasizes accuracy, communication, and collaboration across departments to drive timely contract fulfillment.

Qualifications include an Associate degree or equivalent with 2+ years of relevant experience or a Bachelor's degree, proficiency in English and MS Office, and familiarity with ERP/CRM systems.

Qualifications

• Associate degree or equivalent with 2+ years relevant experience or a Bachelor’s Degree
• Proficient in English and familiar with standard administrative tools (Windows, MS Office)
• Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta (preferred)

Responsibilities

• Managing all aspects of service contract functions, including preparing proposals, negotiating contracts, and ensuring fulfillment of obligations
• Processing all POC IT annual service agreements, verifying prices, matching purchase orders and invoices, and entering data into ERP systems
• Maintaining documentation for contracts and invoices, assisting with monthly invoice processing, and ensuring monthly revenue targets are met
• Maintaining positive rapport with customers, assisting with contract renewals, invoicing customers, and addressing questions about contracts
• Utilizing CRM systems to retrieve customer and installed base information, updating work orders, and collaborating with sales and IT teams
• Renewing service contracts, transferring billable calls, and identifying efficiency opportunities
• Adhering to compliance requirements and escalating customer service issues as needed

Job description

Kelly is seeking an Administrative Assistant I to support contract administration, invoicing, and CRM data tasks in a fast-paced manufacturing environment in Brea, CA. The role emphasizes accuracy, communication, and collaboration across departments to drive timely contract fulfillment.

Qualifications include an Associate degree or equivalent with 2+ years of relevant experience or a Bachelor's degree, proficiency in English and MS Office, and familiarity with ERP/CRM systems.