Service Consultant: Elevate Customer Experience in Auto Care

Chapman Ford Sales; Philadelphia (Philadelphia County); On-site; USD 85,000 - 130,000; Full time

Job summary

Chapman Ford of Philadelphia is seeking experienced Service Advisors to join our growing team. You will guide customers from greeting to vehicle delivery, document repairs, and provide accurate estimates with clear explanations.

A performance-driven pay plan accompanies excellent benefits in a supportive, team-oriented environment. With at least 2 years in an automotive dealership, you possess strong communication, organizational, and customer service skills, and a professional, energetic

Qualifications

• Minimum of 2 years of automotive dealership experience required.
• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Strong customer service skills with a genuine desire to help people.
• Excellent verbal and written communication skills.
• Positive attitude, high energy, and a professional appearance.
• Strong work ethic with a commitment to delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, process-driven environment.
• Willingness to learn, develop new skills, and continuously improve.
• Team-oriented mindset with strong leadership potential and a desire for career advancement.
• Dependable, organized, and capable of managing multiple priorities.

Responsibilities

• Provide an exceptional customer experience from initial greeting through vehicle delivery.
• Listen to customer concerns, review vehicle service history, and accurately document requested repairs and maintenance.
• Recommend appropriate maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Prepare accurate estimates and clearly communicate repair costs, timelines, and recommendations.
• Obtain proper customer authorization before performing repairs or additional services.
• Maintain consistent communication with customers regarding repair progress, recommendations, and vehicle completion times.
• Work closely with technicians, parts personnel, and management to ensure an efficient service process.
• Properly document warranty repairs in accordance with manufacturer guidelines.
• Review completed repairs and ensure vehicles are ready for delivery.
• Build lasting customer relationships through professionalism, transparency, and follow-through.

Skills

Strong communication

Organizational skills

Customer service

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Chapman Ford of Philadelphia is seeking experienced Service Advisors to join our growing team. You will guide customers from greeting to vehicle delivery, document repairs, and provide accurate estimates with clear explanations.

A performance-driven pay plan accompanies excellent benefits in a supportive, team-oriented environment. With at least 2 years in an automotive dealership, you possess strong communication, organizational, and customer service skills, and a professional, energetic