Service Consultant - Ford

Chapman Ford Sales; Philadelphia (Philadelphia County); On-site; USD 85,000 - 130,000; Full time

Job summary

Chapman Ford of Philadelphia is seeking experienced Service Advisors to join our growing team. You will guide customers from greeting to vehicle delivery, document repairs, and provide accurate estimates with clear explanations.

A performance-driven pay plan accompanies excellent benefits in a supportive, team-oriented environment. With at least 2 years in an automotive dealership, you possess strong communication, organizational, and customer service skills, and a professional, energetic

Qualifications

• Minimum of 2 years of automotive dealership experience required.
• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Strong customer service skills with a genuine desire to help people.
• Excellent verbal and written communication skills.
• Positive attitude, high energy, and a professional appearance.
• Strong work ethic with a commitment to delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, process-driven environment.
• Willingness to learn, develop new skills, and continuously improve.
• Team-oriented mindset with strong leadership potential and a desire for career advancement.
• Dependable, organized, and capable of managing multiple priorities.

Responsibilities

• Provide an exceptional customer experience from initial greeting through vehicle delivery.
• Listen to customer concerns, review vehicle service history, and accurately document requested repairs and maintenance.
• Recommend appropriate maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Prepare accurate estimates and clearly communicate repair costs, timelines, and recommendations.
• Obtain proper customer authorization before performing repairs or additional services.
• Maintain consistent communication with customers regarding repair progress, recommendations, and vehicle completion times.
• Work closely with technicians, parts personnel, and management to ensure an efficient service process.
• Properly document warranty repairs in accordance with manufacturer guidelines.
• Review completed repairs and ensure vehicles are ready for delivery.
• Build lasting customer relationships through professionalism, transparency, and follow-through.

Skills

Strong communication

Organizational skills

Customer service

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

• Base Pay $85,000.00 - $130,000.00 / Year
• Job Category service advisor, customer service, service consultant
• Employee Type Full Time Exempt

Description

Chapman Ford of Philadelphia | Northeast Philadelphia, PA

Ready for a Fresh Start? Your Next Opportunity Starts Here!

Are you an experienced Service Advisor looking for better opportunities, competitive pay, and a dealership that values your contributions?

Chapman Ford of Philadelphia is growing, and we're looking for motivated, customer-focused Service Advisors to join our team!

We offer a competitive, performance-driven pay plan, excellent benefits, ongoing training, and opportunities for advancement within Chapman Auto Group.

Why Join Chapman Ford?

Competitive, performance-based compensation

Established dealership with a growing service department

Comprehensive training and ongoing professional development

Supportive, team-oriented work environment

Opportunities for career advancement within Chapman Auto Group

Paid time off and company holidays

Access to experienced automotive professionals dedicated to helping you succeed

At Chapman Auto Group, we believe in rewarding our employees and investing in their future. Our benefits include:

Health insurance with medical plans starting at just $84.50 per month

Dental and vision insurance

Life insurance, short-term and long-term disability coverage

Hospital indemnity, accident, and critical illness insurance

401(k) retirement plan with company match

Accrued paid time off

Employee Vehicle Purchase Program

Employee discounts on parts and service

Ongoing training and career advancement opportunities

Key Responsibilities

Provide an exceptional customer experience from initial greeting through vehicle delivery.

Listen to customer concerns, review vehicle service history, and accurately document requested repairs and maintenance.

Recommend appropriate maintenance and repair services based on vehicle needs and manufacturer guidelines.

Prepare accurate estimates and clearly communicate repair costs, timelines, and recommendations.

Obtain proper customer authorization before performing repairs or additional services.

Maintain consistent communication with customers regarding repair progress, recommendations, and vehicle completion times.

Work closely with technicians, parts personnel, and management to ensure an efficient service process.

Properly document warranty repairs in accordance with manufacturer guidelines.

Review completed repairs and ensure vehicles are ready for delivery.

Build lasting customer relationships through professionalism, transparency, and follow-through.

Maintain compliance with company policies and applicable state and federal regulations.

Contribute to a positive, accountable, and team-oriented work environment.

What We're Looking For

Strong communication, organizational, and customer service skills.

Ability to multitask and thrive in a fast-paced service department.

Professional attitude with a strong commitment to customer satisfaction.

Ability to work collaboratively with technicians, fellow advisors, and management.

Motivated, dependable, and results-driven individuals.

Willingness to learn, improve, and grow professionally.

Your Next Opportunity Starts Here!

Join Chapman Ford of Philadelphia and become part of a team committed to delivering an exceptional service experience.

Requirements

Qualifications

Minimum of 2 years of automotive dealership experience required.

High school diploma or equivalent.

Valid driver's license with a good driving record.

Strong customer service skills with a genuine desire to help people.

Excellent verbal and written communication skills.

Positive attitude, high energy, and a professional appearance.

Strong work ethic with a commitment to delivering exceptional customer experiences.

Ability to thrive in a fast-paced, process-driven environment.

Willingness to learn, develop new skills, and continuously improve.

Team-oriented mindset with strong leadership potential and a desire for career advancement.

Dependable, organized, and capable of managing multiple priorities.

We're looking for individuals who take pride in their work, value teamwork, and are motivated to grow with Chapman Auto Group.