Automotive Customer Experience Specialist

Chapman Collision Centers and Used Cars Tucson; Tucson (AZ); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Professional Development

Supportive Team Environment

Employee Discounts

Volunteer Opportunities

Descripción de la vacante

Chapman Automotive Group is looking for a passionate Customer Service Representative to be the first point of contact for customers throughout the vehicle repair process. You will document vehicle conditions, assist with check-ins, and coordinate with multiple departments to ensure a seamless, high-quality customer experience.

The role emphasizes excellent communication, attention to detail, and a proactive approach to problem-solving within a fast-paced dealership environment.

Formación

• Excellent interpersonal and communication skills.
• Ability to perform detailed vehicle check-ins and document conditions.
• Experience in a customer service role preferred.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist customers with vehicle check-in, walk-around inspections, and documenting pre-existing damage.
• Communicate clearly with customers about the vehicle repair process.
• Assist scheduling appointments and provide service information.
• Collaborate with teams across departments to resolve issues and ensure smooth repairs.
• Maintain accurate records of customer interactions, inspections, and transactions.
• Follow up with customers to ensure needs are met and expectations exceeded.
• Contribute to ongoing improvements of customer service processes.

Conocimientos

Interpersonal communication

Customer communication

Attention to detail

Organizational skills

Multi-tasking

Computer proficiency

Customer service experience

Descripción del empleo

Chapman Automotive Group is looking for a passionate Customer Service Representative to be the first point of contact for customers throughout the vehicle repair process. You will document vehicle conditions, assist with check-ins, and coordinate with multiple departments to ensure a seamless, high-quality customer experience.

The role emphasizes excellent communication, attention to detail, and a proactive approach to problem-solving within a fast-paced dealership environment.