Automotive Service Advisor - Customer Experience Champion

New Motors; Pennsylvania; Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Résumé du poste

New Motors Ford in Erie, PA is seeking a customer-focused Automotive Service Advisor to bridge customers and the service department, guiding them through maintenance and repairs.

You will greet customers, listen to concerns, write repair orders, update on vehicle status, and coordinate with technicians to ensure quality service. We offer a competitive pay range and a comprehensive benefits package.

Qualifications

• Strong communication and customer service skills.
• Experience in an automotive service environment is preferred.
• Ability to write clear repair orders and explanations.

Responsabilités

• Greet customers in a friendly and professional manner.
• Listen to customer concerns and clearly explain services needed.
• Provide accurate and timely updates on vehicle status.
• Write detailed repair orders based on diagnoses.
• Schedule service appointments and coordinate workflow.

Description du poste

New Motors Ford in Erie, PA is seeking a customer-focused Automotive Service Advisor to bridge customers and the service department, guiding them through maintenance and repairs.

You will greet customers, listen to concerns, write repair orders, update on vehicle status, and coordinate with technicians to ensure quality service. We offer a competitive pay range and a comprehensive benefits package.