Automotive Service Advisor — Elevate Customer Experience

Newmotorsvw; Pennsylvania; Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Employee discounts

Résumé du poste

New Motors Ford in Erie, PA seeks an automotive Service Advisor to bridge customers and the service team. You will greet customers, listen to concerns, explain needed services, and write repair orders while coordinating with technicians to keep workflow efficient.

This role emphasizes excellent communication, organization, and knowledge of manufacturer guidelines. Competitive pay and strong benefits are offered as part of the compensation package.

Responsabilités

• Greet customers in a friendly and professional manner
• Listen to customer concerns and clearly explain the services needed
• Provide accurate and timely updates to customers on their vehicle's status
• Write detailed repair orders based on customer concerns and technician diagnoses
• Schedule service appointments and ensure efficient workflow in the service department
• Recommend maintenance services based on the manufacturer's guidelines and customer history
• Maintain accurate customer and vehicle records in the dealership's system
• Ensure all repair orders are complete and properly documented for warranty claims and audits
• Coordinate with technicians and parts departments to ensure timely completion of repairs
• Act as a bridge between the customer and the service team to facilitate clear communication

Description du poste

New Motors Ford in Erie, PA seeks an automotive Service Advisor to bridge customers and the service team. You will greet customers, listen to concerns, explain needed services, and write repair orders while coordinating with technicians to keep workflow efficient.

This role emphasizes excellent communication, organization, and knowledge of manufacturer guidelines. Competitive pay and strong benefits are offered as part of the compensation package.