Service Concierge & Guest Experience Specialist

Rbm of Atlanta Inc; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays, sick time and vacations

Great work/life balance – Sundays off

Direct deposit every Friday

Insurance and retirement benefits

Job summary

RBM of Atlanta is seeking a Service Concierge to ensure clients have an exceptional experience when visiting our Mercedes-Benz dealership in Atlanta, GA. You will guide customers through service appointments, greet guests, and coordinate with advisers to streamline the flow of traffic in the service area.

The role emphasizes top-tier customer service, attention to detail, and adherence to policies. This position offers on-site parking and potential for growth within the dealership.

Qualifications

• Prior to employment, applicants must participate in RBM’s screening process including full employment application, and background checks.
• High school diploma or equivalent required.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role preferred.
• Basic communication and problem solving skills required.
• Basic mathematical skills using American units.

Responsibilities

• Warmly greet and welcome clients and guests to the dealership.
• Check-in clients for service appointments and minimize wait times.
• Manage the waiting area and amenities.
• Actively listen to clients and interpret body language to exceed expectations.
• Record details of inquiries, comments and complaints; communicate issues to management.
• Generate courtesy car loaner agreements and explain terms to clients.
• Check-out clients, collect payment, and connect them with their advisor or manager.
• Adhere to company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Basic math (US units)

Education

High school diploma or equivalent

Job description

RBM of Atlanta is seeking a Service Concierge to ensure clients have an exceptional experience when visiting our Mercedes-Benz dealership in Atlanta, GA. You will guide customers through service appointments, greet guests, and coordinate with advisers to streamline the flow of traffic in the service area.

The role emphasizes top-tier customer service, attention to detail, and adherence to policies. This position offers on-site parking and potential for growth within the dealership.