Receptionist

Rbm of Atlanta Inc; Alpharetta (GA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Sick time

Vacations

Paid training and certification

Bonus opportunities

Medical and dental coverage

Health Savings Account

Disability insurance

Life insurance

401(k) retirement plan with company?

Employee discounts

Onsite parking

Job summary

RBM of Alpharetta is seeking a Sales Receptionist to warmly greet clients at the dealership, manage the front desk, and coordinate with the sales team to ensure a smooth showroom experience.

The role involves updating CRM records, scheduling follow-ups, responding to inquiries, and supporting cross-functional colleagues to deliver outstanding service in a luxury automotive environment.

Qualifications

• High school diploma or equivalent and eligible to work in the USA.
• Prior experience in a similar role preferred.
• Basic communication and problem-solving skills.

Responsibilities

• Warmly greet and welcome clients and guests to the dealership.
• Maintain customer contact notes in our CRM system.
• Actively listen to clients and interpret needs to exceed expectations.
• Proactively communicate potential issues with customers, management and other departments.
• Assist Salespeople with printing and distributing survey follow up lists.
• Respond to 5-star web reviews with pre-written responses.
• Abide by company policy and procedures; perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

CRM usage

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Details

Job Location: RBM of Alpharetta - Alpharetta, GA 30004

Job Category: Admin - Clerical

RBM OF ALPHARETTA MERCEDES-BENZ

RBM of Alpharetta is a luxury car dealership with a focus on providing excellent customer service to our clients by making sure we take GREAT care of our associates. We know that happy employees make happy customers!

Proudly serving Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee, and surrounding areas!

Employee benefits matter, so we offer a variety of company-paid and voluntary options to meet your needs.

Hourly rate based on experience

• Paid holidays, sick time, and vacations
• Paid training and certification
• Bonus opportunities
• Competitive insurance and retirement benefits available
  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Voluntary long-term and short-term disability insurance available
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service and vehicle purchases
• Onsite parking

At RBM of Alpharetta, we attract and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal growth can flourish. Our family-owned and operated Mercedes-Benz dealership has been operating in Alpharetta since 2007, where we built our legacy on hiring career-oriented, team thinkers and communicators who perform in a manner that exemplifies professional excellence.

SALES RECEPTIONIST

Essential Job Responsibilities:

• Warmly greet and welcome clients and other guests to the dealership. Do not leave the reception desk unattended.
• Be an organized and productive multi-tasker. Maintain customer contact notes in our CRM system.
• Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues.
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
• Assist Salespeople with printing out and distributing survey follow up call list bi-weekly.
• Respond to 5 star web reviews with multiple pre-written responses on daily basis.
• Abide by company policy and departmental best practices and procedures; perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RBM of Alpharetta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma (or equivalent) and authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is preferred.
• Basic communication, problem solving skills, and mathematical skills using American units of measure.
• Physical demands include: frequently position body and move in order to greet clients and keep refreshment station stocked; detect and identify safety issues; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate equipment; repetitive motion.