Customer Service Representative

Rbm of Atlanta Inc; Alpharetta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Friday pay via direct deposit

Paid holidays and vacation

Mercedes-Benz certification

401(k) with company match

Medical and dental coverage

Life insurance

On-site parking

Job summary

RBM of Alpharetta Mercedes-Benz is seeking a full-time Business Development Representative for the Service Department. You will handle service scheduling, answer inquiries, and connect customers with the right specialists to improve the service experience.

The role requires prior dealership customer-service or administrative experience, strong communication, and problem-solving skills. Expect a collaborative environment with opportunities for Mercedes-Benz certification and career growth.

Qualifications

• All applicants must complete RBM’s standard screening: full employment application, background checks (criminal, credit, and driving-record where applicable), in-person interviews, and additional inquiries.
• Authorized to work in the USA for any employer with a high school diploma (or equivalent).
• Previous experience in a similar role with similar responsibilities.
• Basic communication, problem-solving, and mathematical skills using American units of measure.

Responsibilities

• Answer incoming phone calls and online chats to schedule service appointments and address basic automotive questions.
• Make outbound calls for service campaigns and to clients who missed appointments or were recently serviced.
• Listen to clients to determine needs; ask questions to determine mechanical problems or service needs.
• Record information in computer applications during appointment-setting or issue-resolution.
• Communicate potential issues with customers, advisors, technicians, and management to provide the best experience.
• Perform daily deposits and reconcile accounting schedules for accuracy.
• Abide by company policies and procedures and perform other duties as assigned.

Skills

Customer service

Administrative experience

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Job Details

Location: RBM of Alpharetta - Alpharetta, GA 30004

About RBM of Alpharetta Mercedes-Benz

RBM of Alpharetta is a luxury car dealership that focuses on excellent customer service for clients while caring deeply for our associates. We maintain a positive company culture that emphasizes work/life balance. Happy employees lead to happy customers.

Proudly serving Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee, and surrounding areas.

Benefits

• Competitive total compensation package.
• Get paid every Friday by direct deposit.
• Customer satisfaction bonuses.
• Paid holidays, sick time, and vacation – start earning vacation time on your first paycheck.
• Paid training and Mercedes-Benz certification.
• Career paths in sales or service department.
• Dealership is closed Sundays for personal time.
• Medical and dental coverage.
• Company contribution to Health Savings Account for eligible HDHP participants.
• Voluntary long-term and short-term disability insurance available.
• $25,000 company-paid life insurance for full-time employees (additional coverage available).
• 401(k) retirement plan with company match.
• Employee discounts for parts, vehicle service, detail/carwash services, and vehicle purchases.
• On-site parking.

RBM of Alpharetta Mercedes-Benz – Service Department BDC

Essential Job Functions

We’re looking for a full-time Business Development Representative to join our service department team. The ideal candidate will have previous experience in a dealership customer-service or administrative role.

• Answer incoming phone calls and online chats to schedule quality service appointments, address basic automotive questions, and connect clients to the appropriate party in the dealership.
• Make outbound calls for service campaigns, to clients who missed their scheduled appointment, and to clients recently serviced to check on satisfaction.
• Actively listen to clients and their needs; ask questions to determine mechanical problems, service needs, or issues. Use dealership resources, good business judgment, and customer-service skills to solve problems.
• Accurately record information in various computer applications during the appointment-setting or issue-resolution process.
• Proactively communicate potential issues with customers, advisors, technicians, management, and other departments to provide the best possible experience.
• Perform daily deposit and reconcile accounting schedules for accuracy.
• Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

Qualifications, Requirements, and Qualifications

• All applicants must complete RBM’s standard screening process: full employment application, satisfactory criminal, credit, and driving-record checks (where applicable), in-person interviews, and additional inquiries.
• Authorized to work in the USA for any employer with a high school diploma (or equivalent).
• Previous experience in a similar role with similar responsibilities.
• Basic communication, problem-solving, and mathematical skills using American units of measure.

Physical Activities

• Remain stationary while communicating via phone, text, or email for long periods.
• Operate office equipment.
• Repetitive motion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RBM of Alpharetta has a diverse drug-free workforce and is an equal opportunity employer.