Luxury Auto Service BDC Specialist — Mercedes-Benz Certified

Rbm of Atlanta Inc; Alpharetta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Friday pay via direct deposit

Paid holidays and vacation

Mercedes-Benz certification

401(k) with company match

Medical and dental coverage

Life insurance

On-site parking

Job summary

RBM of Alpharetta Mercedes-Benz is seeking a full-time Business Development Representative for the Service Department. You will handle service scheduling, answer inquiries, and connect customers with the right specialists to improve the service experience.

The role requires prior dealership customer-service or administrative experience, strong communication, and problem-solving skills. Expect a collaborative environment with opportunities for Mercedes-Benz certification and career growth.

Qualifications

• All applicants must complete RBM’s standard screening: full employment application, background checks (criminal, credit, and driving-record where applicable), in-person interviews, and additional inquiries.
• Authorized to work in the USA for any employer with a high school diploma (or equivalent).
• Previous experience in a similar role with similar responsibilities.
• Basic communication, problem-solving, and mathematical skills using American units of measure.

Responsibilities

• Answer incoming phone calls and online chats to schedule service appointments and address basic automotive questions.
• Make outbound calls for service campaigns and to clients who missed appointments or were recently serviced.
• Listen to clients to determine needs; ask questions to determine mechanical problems or service needs.
• Record information in computer applications during appointment-setting or issue-resolution.
• Communicate potential issues with customers, advisors, technicians, and management to provide the best experience.
• Perform daily deposits and reconcile accounting schedules for accuracy.
• Abide by company policies and procedures and perform other duties as assigned.

Skills

Customer service

Administrative experience

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

RBM of Alpharetta Mercedes-Benz is seeking a full-time Business Development Representative for the Service Department. You will handle service scheduling, answer inquiries, and connect customers with the right specialists to improve the service experience.

The role requires prior dealership customer-service or administrative experience, strong communication, and problem-solving skills. Expect a collaborative environment with opportunities for Mercedes-Benz certification and career growth.