Service Concierge

Rbm of Atlanta Inc; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays, sick time and vacations

Great work/life balance – Sundays off

Direct deposit every Friday

Insurance and retirement benefits

Job summary

RBM of Atlanta is seeking a Service Concierge to ensure clients have an exceptional experience when visiting our Mercedes-Benz dealership in Atlanta, GA. You will guide customers through service appointments, greet guests, and coordinate with advisers to streamline the flow of traffic in the service area.

The role emphasizes top-tier customer service, attention to detail, and adherence to policies. This position offers on-site parking and potential for growth within the dealership.

Qualifications

• Prior to employment, applicants must participate in RBM’s screening process including full employment application, and background checks.
• High school diploma or equivalent required.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role preferred.
• Basic communication and problem solving skills required.
• Basic mathematical skills using American units.

Responsibilities

• Warmly greet and welcome clients and guests to the dealership.
• Check-in clients for service appointments and minimize wait times.
• Manage the waiting area and amenities.
• Actively listen to clients and interpret body language to exceed expectations.
• Record details of inquiries, comments and complaints; communicate issues to management.
• Generate courtesy car loaner agreements and explain terms to clients.
• Check-out clients, collect payment, and connect them with their advisor or manager.
• Adhere to company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Basic math (US units)

Education

High school diploma or equivalent

Job description

Job Details: Job Location: RBM of Atlanta - Atlanta, GA 30350

RBM of Atlanta Mercedes-Benz

Sandy Springs, GA

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.

We are recognized as a 2025 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honor for 8 consecutive years. Home to many automotive firsts, including the first Mercedes-Benz store to offer courtesy vehicles, the first to offer mobile service, the first to offer pick-up and delivery services, and many others. We are deeply rooted and long established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive compensation
• Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
• Great work/life balance - Dealership closed on Sundays
• Get paid every Friday by direct deposit
• Comprehensive insurance and retirement benefits available
  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short-term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Paid training and certification
• Opportunities to advance within dealership – we love to promote from within!
• On-site parking
• Employee discounts for parts, service, detail, and vehicle purchases

RBM OF ATLANTA SERVICE CONCIERGE RECEPTIONIST

The primary goal of a Service Concierge is to ensure our clients have a truly exceptional experience when coming in for Service. The concierge primary responsibility is to maintain the high quality standards of the business, by providing outstanding customer service, treating each customer with care and the utmost standard of professionalism.

You are part of the “air traffic control team” to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times.

Essential Job Duties:

• Warmly greet and welcome clients and other guests to the dealership.
• Check-in clients for service appointments and ensure that no client waits too long to speak with an advisor.
• Manage the waiting area and amenities.
• Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues.
• Record details of inquiries, comments, and complaints. Proactively communicate potential issues to management and other departments in order to provide the best possible customer experience.
• Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections.
• Check-out clients picking up their vehicles from service, collect payment, complete courtesy car returns, and connect clients with their advisor or manager if they have questions.
• Abide by company policy and departmental best practices and procedures.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities.
• Basic communication and problem solving skills.
• Basic mathematical skills using American units of measure.
• Physical demands include: frequently position body and move in order to greet clients, retrieve files, inspect and drive vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion. Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles.