Customer Service Representative

Rbm-of-Alpharetta; Alpharetta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

RBM of Alpharetta Mercedes-Benz is seeking a full-time Business Development Representative for our service department. You will handle incoming calls and chats, schedule quality service appointments, and connect clients with the appropriate team members.

You will also perform outbound outreach for campaigns, follow up on recent service visits, and document information in dealership systems. Strong communication and problem-solving skills are essential, with a focus on exceptional customer

Qualifications

• Previous experience in a dealership customer service role is preferred.
• Strong communication and problem-solving skills are required.
• Ability to perform data entry and use CRM systems efficiently.

Responsibilities

• Answer incoming phone calls and online chats to schedule service appointments.
• Make outbound calls for service campaigns and follow-ups on missed appointments.
• Actively listen to clients to determine service needs and explain options.
• Record information in computer applications during scheduling and resolution.
• Communicate potential issues with customers and departments to ensure satisfaction.
• Perform daily deposit and reconcile accounting schedules as needed.

Skills

Customer service

Phone & chat support

Communication

Problem solving

Data entry

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

RBM OF ALPHARETTA MERCEDES-BENZRBM of Alpharetta is a luxury car dealership with a focus on providing excellent customer service to our clients by making sure we take GREAT care of our associates. At RBM you can expect a positive company culture with a focus on creating work/life balance for our team members. We know that happy employees make happy customers!Proudly serving Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee, and surrounding areas!Employee benefits matter, so we offer a variety of company-paid and voluntary options to meet your needs.Competitive total compensation package!Get paid EVERY FRIDAY by direct depositCustomer satisfaction bonusesPaid holidays, sick time, and vacations – Start earning vacation time on your very 1st paycheck!Paid training and Mercedes-Benz certificationCareer paths in Sales or Service departmentDealership is closed Sundays so you can enjoy time with your family and friendsInsurance and retirement benefits availableMedical and dental coverageCompany contribution to Health Savings Account for eligible HDHP participantsVoluntary long-term and short-term disability insurance available$25,000 company-paid life insurance for full-time employees (additional coverage available)401(k) retirement plan with company matchEmployee discounts for parts, vehicle service, detail/carwash services, and vehicle purchasesOnsite parkingRBM of Alpharetta Mercedes-Benz - Service Department BDCEssential Job Functions:We’re looking for a full-time Business Development Representative to join our service department team. The ideal candidate will have previous experience working in a dealership customer service and administrative role.Answer incoming phone calls and online chats in order to: assist clients with scheduling quality service appointments, answer basic automotive questions, and connect clients to the correct party in the dealership.Make outbound calls: for service campaigns, to clients who missed their scheduled appointment, and to clients who have recently been in for service to check on satisfaction.Actively listen to our clients and their needs. Ask questions to determine the nature of mechanical problems, service needs, or issues. Use dealership resources, good business judgment, and customer service skills to effectively solve problems.Accurately record information in various computer applications during the appointment setting or issue resolution process.Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience.Preform daily deposit and reconcile accounting schedules for accuracy.Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.Requirements and Qualifications:Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.Authorized to work in the USA for any employer with a high school diploma (or equivalent).Previous experience in a similar role with similar responsibilities.Basic communication, problem solving skills, and mathematical skills using American units of measure.Physical activities include: remain stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RBM of Alpharetta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.