Service Concierge for Everyday Luxury Experience

Aritzia; Cerritos (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive Pay Package

Product Discount

Aspirational Workspace

Set your Schedule

Career Progression

Job summary

Aritzia is seeking a Service Advisor in Cerritos to help deliver elevated Everyday Luxury service at the service counter. You will process transactions, support client services, and maintain organized operations to create memorable moments for shoppers in the store.

You will ensure accurate, efficient service, notify clients of upcoming services, audit service quality, and collaborate with teams to keep the client experience world-class. Growth opportunities exist within the brand.

Qualifications

• Proven skills, education, and/or applicable certifications (POS experience is a plus).
• Willingness to learn and apply Aritzia's Values and Leadership principles.
• Ability to collaborate with cross-functional partners.
• Commitment to quality and delivering value to the business.

Responsibilities

• Deliver exceptional service experiences at the service counter.
• Process transactions accurately and efficiently while maintaining client experience.
• Manage end-to-end service processes, notify clients of upcoming services, audit, and resolve issues.
• Support service counter operations and prep/return products to sales floor.

Skills

POS system experience

Cross-functional collaboration

Customer service excellence

Tools

POS software

Job description

Aritzia is seeking a Service Advisor in Cerritos to help deliver elevated Everyday Luxury service at the service counter. You will process transactions, support client services, and maintain organized operations to create memorable moments for shoppers in the store.

You will ensure accurate, efficient service, notify clients of upcoming services, audit service quality, and collaborate with teams to keep the client experience world-class. Growth opportunities exist within the brand.