Client Experience Specialist — Service & Transactions

Aritzia; Cabazon (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

POS wage range

Product discount

Aspirational workspace

Flexible scheduling

Career progression

Job summary

Aritzia is seeking a Service Advisor in our Retail team to deliver elevated, everyday luxury service and manage service counter operations. You will process transactions, notify clients of service status, and ensure a fast, world-class client experience from the service counter to the sales floor.

The role emphasizes teamwork, accuracy, quality, and a commitment to Aritzia's values while offering growth opportunities within the company and a pathway to broader responsibilities across retail

Qualifications

• Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
• Accurately and efficiently process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line up to ensure clients are serviced as quickly as possible, preparing product for transactions, packaging client purchases, and returning product to the sales floor

Skills

POS operation

Customer service

Cross-functional collaboration

Education

Retail sales training

Tools

Point-of-sale system

Job description

Aritzia is seeking a Service Advisor in our Retail team to deliver elevated, everyday luxury service and manage service counter operations. You will process transactions, notify clients of service status, and ensure a fast, world-class client experience from the service counter to the sales floor.

The role emphasizes teamwork, accuracy, quality, and a commitment to Aritzia's values while offering growth opportunities within the company and a pathway to broader responsibilities across retail