Everyday Luxury Service Concierge

Aritzia; Cleveland (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

A-OK Café on-site

Product Discount

Aritzia Virtual Wellness

Aspirational Workspace

Job summary

Aritzia is hiring a Service Advisor to deliver Everyday Luxury experiences by engaging with clients at the Service Counter, maintaining curated spaces, and exceeding expectations. You will process transactions, manage client services, and uphold organization to create memorable moments in the store.

As part of the Retail Service team, you will collaborate with cross-functional partners, learn Aritzia's values, and contribute to a high-performance, brand-driven environment focused on trends and

Qualifications

• Proven skills, education, and/or applicable certifications.
• Previous experience operating a point-of-sale system is an asset.
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles.
• The ability to collaborate fluently with cross-functional partners.
• A commitment to quality and investing in results that add value to the business.
• An understanding and a passion for the industry in which we operate.
• An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences.

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Skills

Cross-functional collaboration

Customer service

Brand awareness

Tools

Point-of-Sale (POS) system

Job description

Aritzia is hiring a Service Advisor to deliver Everyday Luxury experiences by engaging with clients at the Service Counter, maintaining curated spaces, and exceeding expectations. You will process transactions, manage client services, and uphold organization to create memorable moments in the store.

As part of the Retail Service team, you will collaborate with cross-functional partners, learn Aritzia's values, and contribute to a high-performance, brand-driven environment focused on trends and