Everyday Luxury Service Concierge

Derby St. Shops; Hingham (MA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Product Discount

Aritzia Virtual Wellness

Aspirational Workspace

Job summary

Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client.

As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations.

Qualifications

• Proven skills, education, and/or applicable certifications
• Previous experience operating a point-of-sale system is an asset
• Commitment to learn and apply Aritzia’s Values, Business and People Leadership principles
• Ability to collaborate fluently with cross-functional partners
• Commitment to quality and investing in results that add value to the business
• An understanding and a passion for the industry in which we operate
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Manage end-to-end service processes, notify clients of incoming services, audit services, and resolve issues to protect the client experience
• Support service counter operations and manage the line to service clients promptly

Skills

Customer service

POS experience

Team collaboration

Industry knowledge

Education

Certifications or relevant education

Tools

POS system

Job description

Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client.

As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations.