Everyday Luxury Service Advisor

Aritzia; Burlington (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Product Discount – Maybe you’ve heard…

Aritzia Virtual Wellness

Aspirational Workspace

Job summary

Aritzia is seeking a Service Advisor to deliver elevated Everyday Luxury experiences at the Service Counter. You will engage with clients, process transactions, and ensure a memorable, world-class service environment within the store.

Responsibilities include guiding clients to the right service area, preparing purchases for an Everyday Luxury opening experience, and maintaining orderly counter operations to support a swift client flow.

Qualifications

• Proven skills, education, and/or applicable certifications
• Previous experience operating a point-of-sale system is an asset
• Commitment to learn Aritzia's Values, Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, notify clients of their incoming services, audit services, and proactively resolve opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Tools

Point-of-sale system

Job description

Aritzia is seeking a Service Advisor to deliver elevated Everyday Luxury experiences at the Service Counter. You will engage with clients, process transactions, and ensure a memorable, world-class service environment within the store.

Responsibilities include guiding clients to the right service area, preparing purchases for an Everyday Luxury opening experience, and maintaining orderly counter operations to support a swift client flow.