Everyday Luxury Service Counter Specialist

Aritzia; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Product Discount – Maybe you’ve heard

Aritzia Virtual Wellness – Because

Aspirational Workspace – Our boutiques

Job summary

Aritzia is seeking a Service Advisor to join our Retail team. You will deliver Everyday Luxury experiences at the Service Counter, engage with clients, and ensure the space reflects our curated, elevated brand.

You will also process transactions, manage client services, and contribute to a world-class service environment that fosters lasting relationships with our clients. In this role you will collaborate with cross-functional partners, uphold quality standards, and grow with opportunities

Qualifications

• Proven skills, education, and/or applicable certifications
• Previous experience operating a point-of-sale system is an asset
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business
• An understanding and a passion for the industry in which we operate
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences

Responsibilities

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Job description

Aritzia is seeking a Service Advisor to join our Retail team. You will deliver Everyday Luxury experiences at the Service Counter, engage with clients, and ensure the space reflects our curated, elevated brand.

You will also process transactions, manage client services, and contribute to a world-class service environment that fosters lasting relationships with our clients. In this role you will collaborate with cross-functional partners, uphold quality standards, and grow with opportunities