Service Concierge & Customer Experience Lead

Volvo Limited; Lakeland (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Disability insurance

401(k) plan

Paid time off

Employee vehicle purchase plan

Health and wellness

Saturday lunches

Discounts on products

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking Service Advisor candidates who bring integrity, energy, and a customer-first mindset. You will be the first point of contact in the service lane, explain repair processes, and help customers through the service experience.

Prior customer service, retail, or hospitality roles are welcomed as a foundation for this position. The role emphasizes safety, courtesy, presentation, and efficiency, with growth opportunities within our family-owned dealership

Formación

• Professional, well-groomed appearance and strong organization skills.
• Excellent communication and customer service abilities.
• Ability to manage others and handle multiple tasks efficiently.

Responsabilidades

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer's experience and carry out additional tasks for a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians' time is allocated to service customers efficiently.
• Distribute work among technicians to optimize workflow.

Conocimientos

Organized

Time management

Communication skills

Customer service

People management

Descripción del empleo

Fields Mercedes Benz of Lakeland is seeking Service Advisor candidates who bring integrity, energy, and a customer-first mindset. You will be the first point of contact in the service lane, explain repair processes, and help customers through the service experience.

Prior customer service, retail, or hospitality roles are welcomed as a foundation for this position. The role emphasizes safety, courtesy, presentation, and efficiency, with growth opportunities within our family-owned dealership