Premium Service Advisor: Drive Lane & Customer Experience

FIELDS MOTORCARS OF LAKELAND; Lakeland (FL); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental / Vision

401(k) Plan

Paid time off

Paid training

Employee vehicle purchase

Résumé du poste

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer’s experience in the service lane. You are the first point of contact with our customers and will coordinate product offerings, inventory needs, technician scheduling and service communication.

We welcome individuals who are new to the automotive industry but with strong background in customer service, retail, hospitality, or related fields.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsabilités

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Connaissances

Organized & friendly

People management

Time management

Excellent communication

Professional appearance

Valid driving record

Background check willingness

Description du poste

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer’s experience in the service lane. You are the first point of contact with our customers and will coordinate product offerings, inventory needs, technician scheduling and service communication.

We welcome individuals who are new to the automotive industry but with strong background in customer service, retail, hospitality, or related fields.