Service Advisor & Customer Experience Lead

BMW of Asheville; Lakeland (FL); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Paid training

Employee vehicle purchase

Wellness program

Saturday lunches

Discounts on products and services

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking energetic Service Advisors to own our customers’ experience in the service lane. You are the first point of contact, well-versed in product offerings, inventory needs, technician scheduling and exceptional customer service, from greeting owners on the drive line to explaining the repair process.

We welcome individuals who are new to the automotive industry but with backgrounds in customer service, retail, restaurant, or hospitality.

Formación

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

Responsabilidades

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Conocimientos

Organized personality

Friendly demeanor

People management

Time management

Excellent communication

Professional appearance

Driving record

Background check

Descripción del empleo

Fields Mercedes Benz of Lakeland is seeking energetic Service Advisors to own our customers’ experience in the service lane. You are the first point of contact, well-versed in product offerings, inventory needs, technician scheduling and exceptional customer service, from greeting owners on the drive line to explaining the repair process.

We welcome individuals who are new to the automotive industry but with backgrounds in customer service, retail, restaurant, or hospitality.