Elite Service Advisor – Drive Lane Customer Experience

Lexus LC; Lakeland (FL); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

401(k) plan

Paid time off

Paid training

Employee vehicle purchase plan

Wellness program

Discounts on products and services

Descripción de la vacante

Fields Mercedes Benz of Lakeland seeks a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, knowledgeable about services, inventory needs, technician scheduling and the repair process, and you will guide customers from greeting to completion with professionalism.

We welcome individuals new to the automotive industry but with strong customer service, retail, or hospitality backgrounds.

Formación

• Must be organized, friendly, and professional.
• Ability to manage others and balance priorities in a fast-paced service lobby.
• Strong communication skills and reliable customer service experience.

Responsabilidades

• Oversee flow of the service drive lane and ensure prompt, courteous service.
• Own the customer experience from greeting to repair explanation and pickup.
• Coordinate with technicians and service team to optimize scheduling and workload.
• Provide concierge support for owner inquiries to ensure satisfaction.
• Assist in maintaining a positive dealership impression with customers.

Conocimientos

Organization

People management

Time management

Communication

Professional appearance

Driving record

Background check

Descripción del empleo

Fields Mercedes Benz of Lakeland seeks a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, knowledgeable about services, inventory needs, technician scheduling and the repair process, and you will guide customers from greeting to completion with professionalism.

We welcome individuals new to the automotive industry but with strong customer service, retail, or hospitality backgrounds.