Premium Automotive Service Advisor | Customer Experience Lead

Fields Motorcars Orlando; Lakeland (FL); Sur place; USD 22 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Disability insurance

Life insurance

401(k)

Paid time off

Paid training

Employee vehicle purchase plan

Wellness program

Saturday lunches

Discounts on products and services

Résumé du poste

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact with our customers and will coordinate with technicians, inventory, and service processes.

We welcome individuals new to the automotive industry but with customer service, retail, hospitality experience. We offer medical, dental, vision, life insurance, 401(k), paid time off, training, and employee vehicle purchase plans.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsabilités

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Connaissances

Organized and friendly personality

Demonstrated ability to manage others

Time management

Excellent communication

Professional appearance

Driving record acceptable

Pre-employment background check

Description du poste

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact with our customers and will coordinate with technicians, inventory, and service processes.

We welcome individuals new to the automotive industry but with customer service, retail, hospitality experience. We offer medical, dental, vision, life insurance, 401(k), paid time off, training, and employee vehicle purchase plans.