Service Advisor - Drive Lane Concierge

Fields Motorcars; Lakeland (FL); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Short- and long-term disability

Life insurance

401(k) Plan

Paid time off

Paid training

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in our service lane. You will be the first point of contact, knowledgeable about products, inventory needs, and scheduling, guiding customers through the repair process.

We welcome individuals new to automotive service, with prior roles in customer service, retail, hospitality, or related fields. Join a family-owned culture that values safety, integrity, presentation, and teamwork.

Formación

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsabilidades

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Conocimientos

Time management

Customer service

Communication skills

Leadership / supervising

Professional appearance

Driving record check

Descripción del empleo

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in our service lane. You will be the first point of contact, knowledgeable about products, inventory needs, and scheduling, guiding customers through the repair process.

We welcome individuals new to automotive service, with prior roles in customer service, retail, hospitality, or related fields. Join a family-owned culture that values safety, integrity, presentation, and teamwork.