Experienced Service Advisor

Fields Auto Group; Lakeland (FL); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Short- and Long-Term Disability

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Saturday Lunches

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking Service Advisors to own the service-lane experience, greeting customers and coordinating with technicians. Candidates from customer service or retail backgrounds are welcome. You will explain repair processes and support the customer journey from drive-line greeting to service completion.

The role emphasizes safety, integrity, and teamwork in a family-owned environment, with growth and training opportunities in a supportive culture.

Formación

• Organized and friendly personality.
• Ability to manage others and coordinate work.
• Strong time management and communication with customers.
• Professional, well-groomed appearance and vehicle driving record.
• Willing to undergo pre-employment background check.

Responsabilidades

• Oversee flow of Drive Lane; ensure prompt, courteous, and effective service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for all owner inquiries by phone or in person.
• Manage daily technician time inventory so it’s sold to service customers.
• Distribute work between technicians efficiently.

Conocimientos

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Driving record acceptable

Background check willing

Descripción del empleo

Fields Mercedes Benz of Lakelandis seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear; frequently is required to stoop, kneel, crouch, or crawl; occasionally required to sit; must regularly lift and/or move up to 40 pound; specific vision abilities required by this job include close vision, and depth perception. Work Environment:frequently exposed to moving mechanical parts and fumes or airborne particles.The noise level in the work environment is usually moderate.