Premium Service Advisor - Customer Experience Leader

Fields Auto Group; Lakeland (FL); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Short- and Long-Term Disability

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Saturday Lunches

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking Service Advisors to own the service-lane experience, greeting customers and coordinating with technicians. Candidates from customer service or retail backgrounds are welcome. You will explain repair processes and support the customer journey from drive-line greeting to service completion.

The role emphasizes safety, integrity, and teamwork in a family-owned environment, with growth and training opportunities in a supportive culture.

Formación

• Organized and friendly personality.
• Ability to manage others and coordinate work.
• Strong time management and communication with customers.
• Professional, well-groomed appearance and vehicle driving record.
• Willing to undergo pre-employment background check.

Responsabilidades

• Oversee flow of Drive Lane; ensure prompt, courteous, and effective service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for all owner inquiries by phone or in person.
• Manage daily technician time inventory so it’s sold to service customers.
• Distribute work between technicians efficiently.

Conocimientos

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Driving record acceptable

Background check willing

Descripción del empleo

Fields Mercedes Benz of Lakeland is seeking Service Advisors to own the service-lane experience, greeting customers and coordinating with technicians. Candidates from customer service or retail backgrounds are welcome. You will explain repair processes and support the customer journey from drive-line greeting to service completion.

The role emphasizes safety, integrity, and teamwork in a family-owned environment, with growth and training opportunities in a supportive culture.