Premium Service Advisor - Drive Lane Concierge

Orlando MINI; Lakeland (FL); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Descripción de la vacante

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in the service drive. You will be the first contact, versed in product offerings, inventory needs, technician scheduling and customer service, greeting owners and explaining repairs.

We welcome individuals new to automotive industry but with customer service or hospitality backgrounds. The role offers a collaborative team environment and opportunities for professional growth within our dealership.

Formación

• Must be organized, friendly, and professional.
• Ability to manage others and coordinate workflow.
• Excellent time management and multitasking skills.
• Outstanding communication with customers.
• Professional, well-groomed appearance.
• Acceptable motor vehicle driving record per dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsabilidades

• Oversee flow of the drive lane and ensure prompt service for customers.
• Own the customer's experience and complete additional tasks to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Balance technicians' time to maximize service capacity.
• Distribute work between technicians efficiently.

Conocimientos

Organized

People oriented

Time management

Customer communication

Professional appearance

Driving record check

Background check

Descripción del empleo

Fields Mercedes Benz of Lakeland is seeking a Service Advisor to own the customer experience in the service drive. You will be the first contact, versed in product offerings, inventory needs, technician scheduling and customer service, greeting owners and explaining repairs.

We welcome individuals new to automotive industry but with customer service or hospitality backgrounds. The role offers a collaborative team environment and opportunities for professional growth within our dealership.